Shipping policy

Thank you for shopping with Terra Relief. Here is what to expect after you place your order.

 

Processing Time

Orders are processed within 1-3 business days. You will receive a confirmation email as soon as your order is placed, and a shipping confirmation with tracking once it is on its way.

 

Shipping Times

Delivery times vary by destination and typically range from 7 to 16 business days from dispatch. These are estimates, not guarantees, and can be affected by customs processing or carrier delays outside our control.

 

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and are shown before you complete your purchase.

 

Customs and Import Duties

For international orders, your country may charge import duties or taxes on delivery. These charges are the responsibility of the customer and are not included in the order total.

 

Order Tracking

Once your order ships, you will receive a tracking link by email so you can follow its progress.

 

Questions

If your order hasn't arrived within the estimated window, or you have any shipping questions, email us at karolisecommerce@gmail.com and we will help sort it out.

 

Terra Relief is operated by Aivon, UAB, registration number 307619983, Lithuania.