Terms of service

These Terms of Service govern your use of terrarelief.com and any purchase you make from us. By placing an order, you agree to these terms.

 

Who We Are

Terra Relief is operated by Aivon, UAB, a company registered in Lithuania, registration number 307619983. You can reach us at karolisecommerce@gmail.com.

 

Products and Pricing

We try to describe and display our products as accurately as possible, but colors, packaging, and minor details may vary slightly from what you see on screen. All prices are listed in EUR and include applicable taxes unless stated otherwise at checkout. We reserve the right to correct pricing errors and to change prices at any time before an order is placed.

 

Orders

When you place an order, you are making an offer to buy, which we may accept or decline. We may cancel or refuse any order, for example in cases of suspected fraud, pricing errors, or stock issues, and will notify you and issue a full refund if this happens.

 

Payment

Payment is processed securely through our payment providers at the time of purchase. We do not store your full payment card details.

 

Shipping and Returns

Shipping timelines and costs are described in our Shipping Policy. Your rights to cancel or return an order are described in our Return and Refund Policy.

 

Intellectual Property

All content on this site, including the Terra Relief name, logo, product photography, and written content, is owned by Aivon, UAB or used with permission, and may not be copied or reused without our consent.

 

Limitation of Liability

To the fullest extent permitted by law, Aivon, UAB is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms limits any rights you have under mandatory consumer protection law.

 

Governing Law

These terms are governed by the laws of the Republic of Lithuania. If you are an EU consumer, you may also bring a claim in the courts of your own country of residence, and you can use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

 

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated effective date.

 

Contact

Questions about these terms? Email us at karolisecommerce@gmail.com.